Refund/Return Policy

Digital services and returns

FAYON LLC does not sell or ship physical goods through this website. Our products are consultations, assessments, reviews, and other electronically delivered professional services, so there is no physical item to return.

Cancellation before work begins

You may cancel for a full refund by emailing ai@fayonllc.com before we begin work. We will confirm whether work has started when we respond.

Cancellation after work begins

If you cancel after work begins but before delivery, we will refund the portion of the price attributable to work not yet performed. Completed work and any non-refundable third-party cost approved by you will be deducted from the refund.

Rescheduling

If you need to reschedule a consultation or intake meeting, contact us before its scheduled start. We will make a reasonable effort to offer another available time. Rescheduling does not change refund eligibility for work that has already begun or been completed.

Completed services

Completed and delivered services are generally non-returnable. If a completed deliverable materially differs from the purchased description, contact us within seven calendar days after delivery, describe the issue, and include the order number. We will first make a reasonable effort to correct or re-perform the affected part. If we cannot correct a verified material deficiency, we will provide an appropriate partial or full refund.

Items that are not refundable

• Change-of-mind requests received after the service has been fully performed.
• Delays or incomplete results caused by missing, inaccurate, or unauthorized customer information, project materials, or agreed read-only access.
• Work completed outside the original scope with the customer's written approval.
• Third-party fees or licenses that were disclosed, approved, and already incurred.

How to request a cancellation or refund

Email ai@fayonllc.com with the purchaser's name, order number, order email, and reason for the request. You may also use our Contact Us page. We normally review complete requests within five business days.

Refund timing

Approved refunds are sent to the original payment method. After we issue a refund, banks and card networks commonly require an additional five to ten business days to post the credit. Processing time is controlled by the payment provider.

Questions and disputes

Please contact us before initiating a payment dispute so we can investigate and try to resolve the issue. This policy does not limit non-waivable rights available under applicable law.